Shipping policy
Shipping Policy
Last Updated: September 7, 2026
At Cinefit, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order with us, you agree to the terms outlined below.
1. Shipping Methods
We currently offer shipping services across India through our logistics and fulfillment partners.
Standard Shipping: Estimated delivery within 2–5 business days after dispatch
Cash on Delivery (COD): Available for eligible serviceable locations.
The available shipping option and applicable shipping charges will be shown during checkout based on your delivery location and the products in your order.
Certain locations may be served through India Post if other courier partners are unavailable. India Post delivery may take approximately 3–15 working days.
COD is not available for orders that can only be shipped through India Post.
2. Order Processing Time
Orders are generally processed and prepared for shipping within 2–3 business days after the order is successfully placed.
Since our products are print-on-demand and may be produced specifically for your order, processing time is required before dispatch.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been shipped, you will receive shipping/tracking information where available.
3. Delivery Timeframes
After your order has been dispatched, estimated delivery times are:
Within India: Approximately 2–5 business days
Remote/Extended Areas: Delivery may take longer depending on the location and courier service.
India Post: Approximately 3–15 working days, where India Post is used.
Delivery estimates are approximate and are not guaranteed.
Actual delivery times may vary depending on your location, courier service, weather, public holidays, local conditions, courier delays, and other circumstances outside our reasonable control.
4. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The final shipping charge depends on factors such as the delivery location, order weight, shipping method, and applicable services.
If free shipping is available, the eligibility requirements will be displayed on our website or during checkout.
5. Tracking Information
Once your order has been shipped, tracking information will be provided where tracking is available.
You may receive your tracking information through:
- SMS
- Your customer account
- Shipping/order notification
Please note that tracking information may take some time to become active after the courier receives the package.
If your tracking information does not update for a reasonable period, please contact us at:
cinefit7@gmail.com
Please include your order number when contacting us.
6. Delivery Address
Please make sure that your shipping address, phone number, and other delivery information are correct before completing your order.
Cinefit is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an address error after placing your order, contact us immediately at cinefit7@gmail.com.
We will try to assist, but changes may not be possible once the order has entered processing, production, packing, or shipping.
7. Delivery Issues and Delays
Although we work with shipping and fulfillment partners, delivery delays can sometimes occur.
Possible causes include:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete addresses
- High-volume periods
- Transportation disruptions
- Natural disasters
- Government restrictions
- Unserviceable delivery locations
- Other circumstances outside our reasonable control
If your order appears to be delayed, please check your tracking information first.
If you still need assistance, contact us at cinefit7@gmail.com with your order number.
We will work with the relevant shipping provider or fulfillment partner to help resolve the issue.
8. Return-to-Origin (RTO) / Undelivered Packages
An order may be returned to the fulfillment facility if it cannot be delivered because of reasons such as:
- Incorrect or incomplete address
- Customer not being available/contactable
- Customer refusing delivery
- COD amount not being ready
- Request for future delivery
- Closed premises
- Unserviceable pincode
- Other delivery-related issues
If an order is returned to the fulfillment facility, it may be eligible for reshipping depending on the circumstances.
An RTO or undelivered order does not automatically qualify for a customer refund.
Please refer to our Refund & Return Policy for more information.
9. Lost or Missing Packages
If your tracking information indicates that your package was delivered but you have not received it, please contact us at cinefit7@gmail.com as soon as possible.
We may contact the relevant shipping provider to investigate the delivery.
Please provide your order number and any information requested by our support team.
For certain shipping services, tracking or proof-of-delivery information may be limited.
10. Damaged Packages
If your package arrives visibly damaged, please take clear photographs of the package and product before disposing of any packaging materials.
Contact us at cinefit7@gmail.com within 7 days of delivery and include:
- Your order number
- Photographs of the package
- Photographs of the damaged product
- Unboxing video, if available
- A brief description of the issue
We will review the situation and provide an appropriate solution in accordance with our Refund & Return Policy and applicable law.
11. International Shipping
Cinefit currently focuses on shipping within India. International shipping may not be available for all products or locations.
If international shipping becomes available, shipping costs and estimated delivery times will be displayed at checkout.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated, such charges are the responsibility of the customer.
12. Shipping Restrictions
Some products or delivery locations may not be eligible for shipping due to courier restrictions, legal requirements, geographical limitations, or other operational reasons.
If we cannot ship your order to the address provided, we will contact you and, where appropriate, offer an alternative solution.
13. Order Changes and Cancellations
If you need to change your shipping address or cancel an order, contact us as soon as possible at:
cinefit7@gmail.com
Because our products are made to order, changes or cancellations may not be possible once an order has entered production, been packed, or shipped.
For more information, please refer to our Refund & Return Policy.
14. Contact Us
If you have questions about shipping or need help with an order, please contact us:
Cinefit
Email: cinefit7@gmail.com
We aim to respond to customer inquiries as soon as reasonably possible.
Please include your order number in all order-related inquiries so that we can assist you efficiently.
Important Note
Delivery estimates are provided for guidance and may vary depending on the destination, courier service, and circumstances affecting delivery.
Nothing in this Shipping Policy is intended to limit any mandatory consumer rights or protections available under applicable Indian law.