Refund & Return Policy

Last updated: September 7, 2026

Thank you for shopping with Cinefit. Since our products are made to order, we follow the return and refund policy below to ensure a smooth experience for our customers.

1. Returns

Most of our products are made especially for you after an order is placed. Therefore, we do not accept returns or exchanges for reasons such as:

• Change of mind
• Ordering the wrong size
• Ordering the wrong color
• Personal preference
• The product not fitting as expected
• Minor differences in color due to screen/display settings

Please check the product description and size chart carefully before placing your order.

2. Damaged, Defective, Misprinted or Wrong Products

If you receive a product that is:

• Damaged during transit
• Defective
• Misprinted
• Different from the product you ordered

please contact us within 7 days of delivery.

To process your request, please provide:

• Your order number
• Clear photos of the product
• Clear photos of the packaging
• An unboxing video, if available
• A brief description of the issue

Our team will review your request and determine whether the product qualifies for a replacement or refund.

3. Replacement

If your claim is approved, we may provide a replacement product at no additional product cost.

Replacement orders are subject to product availability and delivery service availability.

4. Refunds

If an approved issue cannot be resolved through a replacement, we may provide a refund.

Approved refunds will be processed to the original payment method used for the order, where applicable. The time taken for the refund to appear in your account may vary depending on your payment provider or bank.

2.

If your refund request is approved, the refund will be initiated after our team completes the verification of your claim.

The refund will be processed to the original payment method used for the order, wherever applicable.

Refund timeline

Once the refund has been initiated:

Prepaid orders: The refund will be sent to the original payment method.

COD orders: If a refund is approved, we will contact you to collect the necessary bank/UPI details for processing the refund.

The time required for the refund to reflect in your account may vary depending on your bank or payment provider.

We will notify you by email once your refund has been processed.

5. Incorrect Size or Customer-Selected Information

If you selected the wrong size, color, design, or entered incorrect delivery information while placing your order, the order generally cannot be returned or refunded.

For size-related issues, please refer to the size chart before placing your order.

6. Return-to-Origin (RTO) / Undelivered Orders

An order may be returned to the fulfillment facility if it cannot be delivered because of reasons such as an incorrect or incomplete address, customer unavailability, refusal to accept the package, an unserviceable pincode, or other delivery-related issues.

RTO/undelivered orders do not automatically qualify for a refund. If the product is available for reshipping, we may offer reshipping subject to applicable shipping or handling charges.

7. Order Cancellation

Because our products are made to order, cancellation requests can only be considered before the order has entered processing/production.

Once an order has been processed or production has started, cancellation may not be possible.

To request a cancellation, contact us as soon as possible at cinefit7@gmail.com with your order number.

8. Unboxing Requirement

We strongly recommend recording a continuous unboxing video when opening your package.

An unboxing video and clear photographs may be required to verify damage, defects, or shipping-related issues. If sufficient evidence is not provided, we may be unable to approve a refund or replacement.

9. Product Color & Size Variations

Slight variations in printed colors may occur because of differences between digital screens and physical printing.

Apparel measurements may also have a small manufacturing tolerance. Minor measurement variations that fall within the manufacturer's standard tolerance are not considered defects.

10. How to Request a Replacement or Refund

To request a replacement or refund, please email us at:

Email: cinefit7@gmail.com

Please include:

Order Number:
Name:
Email:
Reason for Request:
Photos/Videos:

Our team will review your request and respond with the next steps.

11. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Cinefit
Email: cinefit7@gmail.com

We reserve the right to review each request individually and determine eligibility according to the circumstances of the order and our fulfillment partner's policies.